Brian Kelly is a co-facilitator of the professional forum on "Accessibility 2.0: A Holistic And User-Centred Approach To Web Accessibility" which was given at the Museums and the Web 2007 which will be held in San Francisco on 11-13th April 2007.
The importance of accessibility of museum Web sites is well-understood. The W3C WAI (Web Accessibility Initiative) guidelines provide a well-recognized and widely accepted approach which can help to ensure that Web resources can be accessed by people with disabilities.
However experiences in use of WAI guidelines since they were released in 1999 is leading organisations to question their effectiveness. It has been argued that the low level of conformance with WAI guidelines is due not to a lack of willingness to provide accessible Web sites but to a realisation that the guidelines have their limitations and the WAI model has its flaws.
Such limitations are becoming even more apparent in a Web 2.0 environment which is providing a range of applications and uses of Web technologies which were not envisaged when the WAI guidelines were first released.
A new set of guidelines are being developed (WCAG 2.0) which seek to address some of the limitations of the existing guidelines. However, as has been pointed out by Joe Clarke in his "To Hell With WCAG 2.0" article, these guidelines themselves fail to address many of the concerns which have been raised, and have failed to acknowledge that other approaches to accessibility may provide legitimate ways of addressing the challenges of providing accessible solutions. Such limitations, however, do not mean that the guidelines need to be abandoned. Rather there is a need to make use of those guidelines which have been proven to be effective. In addition there is a need to recognize that different contexts may require different solutions.
The concerns which have been expressed over the approach taken by WAI do not, however, necessarily mean that the guidelines need to be abandoned. Rather, we would argue there is a need to make use of those guidelines which have been proven to be effective. In addition there is a need to recognize that different contexts may require different solutions. Such contexts may include:
In this professional forum the facilitators will review the limitations of the WAI approach to accessibility and describe a model for accessibility which emphasizes the importance of addressing user needs holistically rather than simply applying a checklist. An example of a how this approach can be used in a specific context will be given.
The key aspect of the professional forum will be the engagement with the audience. Members of the audience will be invited to:
Position paper (held remotely)
The professional forum will begin by asking delegates to describe their approaches to providing accessible Web services, including detail of their policies. This will be followed by delegates describing difficulties they may have experienced in implementing their policies.
Following this a summary will be provided of some of the areas of innovation we have seen over recent years including technologies such as blogs. wikis, podcasting and the growth in importance in user generated content.
In addition to technological innovation, the forum will address the changing role of museum web sites, from initially providing primarily informational services (opening houses, location details and information on collections, etc.) to their role in providing educational and cultural experiences.
We will outline the concept of 'universal accessibility' and discuss how realistic this is likely to be. We will then discuss other underlying principals, such as 'widening participation' and user-centred rather than universal design approaches. This will lead on to the notion of an approach based on providing an accessible museum experience, rather than accessible museum digital resources. We will explore alternative accessible experiences based on the role of the service (such as informational experiences, cultural experiences, entertainment experiences, etc.). We will explore the variety of alternative experiences which may be provided, including text, audio, tactile alternative resources and possible support infrastructures.