Beyond Email: Collaborative Technologies For the 21st Century

Developing A Deployment Strategy

Brian Kelly

UKOLN

About This Session

In this group exercise you will develop a deployment strategy for use of collaborative technologies

Possible scenarios:

• An event
• Supporting colleagues and co-workers
• Supporting your organisational activities

Deployment Challenges

Areas in which you will need to develop deployment strategies include:

• Identifying user needs
• Addressing legal issues, user concerns, etc.
• Getting buy-in from the users of the technologies
• Getting acceptance and support from IT services
• Getting resources
• Evaluation, feedback and enhancement

Addressing The Deployment Challenges

Select deployment area and describe how you'd address challenges

Identifying user needs

 

Getting buy-in from the users of the technologies

 

Addressing legal issues and user concerns

 

Getting acceptance and support from IT services

 

Getting resources

 

Evaluation, feedback and enhancement

 

Example: My Web Management Workshop

Identifying user needs:

Listening to mailing lists; spotting the enthusiasts; initial experiments; ...

Getting buy-in from the users of the technologies:

Encourage the enthusiasts; scare the sceptics (students will be doing this soon, so you'd better find out about it)

Addressing legal issues and user concerns:

Produce an AUP; seek permission; ...

Example: My Web Management Workshop

Getting acceptance and support from IT services:

Find a venue with a friendly IT service dept. Persuade them that you understand their concerns, and that they will also learn from the experiment

Getting resources:

Use open source software; experiment beforehand; if have problems, be honest ("we're doing leading-edge stuff, and sometimes it will go wrong")

Evaluation, feedback and enhancement:

Listening to feedback; formal evaluation form; enhancements when repeated.

Questions

Any questions?