1. Recognise the Importance of Information
Recognise that all users - both internal and external - can (potentially) access the information they require directly
- a process of disintermediation
- problem of one source but multiple needs
Information previously thought merely internally "useful" is now externally visible
- e.g. internal phone directory updated annually, now on-line and “real-time”
Information Audit
- what information and who controls it - and at what cost?