Public Library Web Managers Workshop 2004: Beyond the website

11.30

Registration

12.00

Lunch at Wessex Restaurant

13.00

Welcome

Liz Lyon, Director, UKOLN

13.10

Martin Greenwood, Programme Manager, Socitm Insight

Better connected 2004 - snapshot of local authority websites

Better connected 2004 is the sixth annual survey of local authority websites.. the only systematic and comprehensive survey that looks at the facilities offered by local authority websites. The presentation will give an overview of the key messages following the criteria for council websites needing to be 'useful, usable and used'. It will highlight the characteristics of those sites that have been assessed as transactional. In addition, the presentation will cover the many innovations in this year's survey, including new areas of research such as analysing visitor feedback about the quality of the experience in visiting council websites.

13.55

Derrick Fernandes, ICT Development Manager, Hillingdon Libraries Arts and Information Services

Beyond Google - the Hillingdon experience of implementing e-Information and e-Books services

What services and why we should we offer them? Some of the services available. Dealing with suppliers - a checklist. How to implement them? - the technical and people issues - a checklist. Practical tips - staff awareness, evaluation and marketing issues. The future?

14.40

Sarah Agarwal, Project Manager, ILRT

Focussing on users - why and how to involve customers in your website developments

This talk will look at some convincing research illustrating the value of consulting with users in web developments. Then Sarah will show some of the techniques that usability professionals employ at the various stages of web development, and their respective benefits and drawbacks.

15.25

Tea/coffee

16.00

Ciara Eastell, Principal Assistant County Librarian, Somerset Libraries

Stepping into the unknown - e-government projects in Somerset

This talk will discuss several e-government projects in Somerset, including the Answers Now service, which provides 24/7 real-time access to librarians through an innovative partnership project.  It will also look at the skills staff need in order to effectively deliver these services, particularly in the light of the Digital Citizenship strand within Framework for the Future.

16.40

Rachel Peacock, Reference and Information Manager, Gateshead Libraries

Attracting Users on the Web: the next generation of online library services in Gateshead

Implementing the new library website at Gatehead: how the site is managed using a Content Management System (CMS), and its role in the delivery of services such as the Weblog and 'Live Help' enquiry service.

17.30

Close

19.30

Dinner at the Hole in the Wall restaurant, Bath

09.30

Helen Leech, Medway Council

What's the difference between metadata and cataloguing?

Answer: Not much. There has been a lot of electronic activity within Medway Council recently, culminating in the launch last yead of both the council's new content management system and of About Medway, the new community information portal that is part of the seamlessUK consortium. These, and other council initiatives like the Freedom of Information publication scheme, rely heavily on information standards such as Dublin Core metadata and APLAWS and seamlessUK standards. Library staff, with their experience of information management, have been able to assist in the adoption of these standards, and this talk focuses on what worked and what didn't

10.15

Andy Powell, UKOLN

Library Hacks

11.05

Tea/coffee

11.30

Andrew Lewis, E-services officer, Library and Information Services, Royal Borough of Windsor and Maidenhead

Practical experiences of planning and delivering e-services in the Royal Borough of Windsor and Maidenhead

A look at what has been achieved at RBWM, and lessons learnt along the way. The talk will draw on projects such as 'Webwords' - the 'listen before you choose' way to select audio books, plus remote access and other web-based developments in Borough libraries.

12.15

Brian Kelly, Web Focus, UKOLN

Implementing Quality Assurance For Your Web Site

13.00

Lunch

14.00

David Potts, Senior Network Advisor, Museums, Libraries and Archives Council.

Public Libraries and WiFi

Wi-fi access in libraries: are libraries good places for Wi-Fi hotspots? Why should libraries want to install them? Why are different government departments interested in public library Wi-Fi hotspots and what is the best model for a public library? What are the costs, security and technical implications etc. and more ....

14.45

Linda Berube, Co-East Regional Manager, Co-East Library Consortium

Co-East e-Discovery to e-Delivery: "It's what the Internet was invented for"

So says an Essex housebound user, who is telling all his friends about the new Essex e-books service. This type of feedback, gathered as part of the Essex e-books project , has inspired a collaborative resource-sharing model of e-books that is the logical progression from the Co-East interoperable network. This talk will review the challenges and achievements in the Essex e-books projects, as well as new models for collaboration such as e-interlending, e-collection development and mobile technology.

15.30

Summing up/conclusions

16.00

Tea/coffee
Close